FAQ's

Of course! This is your home.

Please let our office receptionist know if you have up to two guests staying overnight. If you would like to have more than two guests stay at the same time, or if you would like guests to stay for more than one month in any 12-month period, you will need to discuss this with the village manager. Guests must comply with village rules and may be asked to leave if their stay negatively affects other residents. Guests and visitors are welcome to share the village facilities with you at any time, as long as you accompany them.

We have many social events and a variety of activities at our village. Please contact us to see the events coming up, and click here to view our recreational facilities.

Settlers offer fixed fees for life. Terms and conditions apply, please call us for further information.

The village on charges the supply of electricity to residents at a fixed (reviewable) rate, calculated on what the village is charged for by its power supplier.

If you have a complaint, please call the Village Manager in the first instance to notify us and allow us to resolve the issue internally. If we cannot resolve your complaint you can contact Utilities Disputes on 0800 22 33 40 or go to www.utilitiesdisputes.co.nz

Utilities Disputes is a free and independent service for resolving complaints about utilities providers.

Our two and three bedroom townhouses all come with their own lock up garage. All two and three bedroom apartments come with undercover basement carparks, as long as at least one of the residents has a current driver’s licence and owns a car. Our one-bedroom homes can also be allocated a space if one is required and available.

Yes, Settlers has at least one of our registered nurses on site 24/7. After hours, the RN on call also acts as the duty manager. Each home is equipped with multiple call buttons to alert the RN on duty. Pendants are available upon request.

The Retirement Villages Act 2003 (the Act), its regulations and the Code of Practice protect the interests of residents and intended residents of retirement villages. It also defines the obligations of retirement village operators. For further information please refer to the Commission for Financial Capability website by clicking here.

The Retirement Villages Act 2003 (the Act) requires, with a few exceptions, that every retirement village must be registered and that the operator of a registered retirement village must appoint a statutory supervisor. Settlers Albany is a registered retirement village and has appointed Covenant Trustee Services Limited (Covenant) as their statutory supervisor.

By way of an agreement called a Deed of Supervision, Covenant’s role is to financially monitor the village and ensure it operates to protect your rights as residents in accordance with the Act. This gives incoming residents peace of mind and security under the law.

If you must permanently leave the village, you’ll need to advise the Village Manager in writing that you wish to terminate your Occupation Right Agreement (ORA). You will then need to complete a termination form giving a minimum of one month’s notice.

We will establish a plan to refurbish your home, and begin actively marketing it. Once it has been relicensed to the new occupant, you will be refunded the original purchase price, less the Village Contribution and any other amounts owing.

Weekly fees will continue for no more than three months after the date of vacant possession or the settlement of a new ORA whichever occurs first. We can deactivate the direct debit for weekly fees upon request and the balance of the fees will be deducted on final settlement.

Tips, insights and checklists for navigating the retirement village industry. Click here to download information ‘Thinking of Living in a Retirement Village?‘